The Management, with the issuance of the following declaration, establishes the Company Policy highlighting the objectives and the commitments undertaken accordingly. This policy, which has been defined consistently with the purposes and context in which Max Application operates and related market needs, is communicated to all collaborators through its posting in the offices and is available to all interested parties through publication on the websites. business.

At least once a year, during the Management Review, the Management, together with the Area Managers, reviews the contents of this policy and issues the objectives.

Max Application’s corporate mission:

• understand the needs and expectations of interested parties in order to maximize the ability to provide a service that complies with the required requirements, through the timely analysis of risks and opportunities
• development, installation, assistance and maintenance of its software products that are as reliable, easy to use and documented as possible
• marketing of the aforementioned products and the development of software products upon specific customer request
• meet applicable contractual and mandatory requirements by identifying and addressing risks and opportunities that may affect product compliance
• implement improvement actions aimed at reducing assistance interventions due to operational errors or difficulties
• reduce customer waiting times during the assistance phase. maximizing the effectiveness of responses and people’s productivity
• with regard to the services provided in the SaaS environment, guarantee the maintenance of customer operational continuity and respect for the confidentiality and security of the data managed.